Should you experience problems or difficulties in the use of the password page, we invite you to read the following explanations concerning the most frequent problems:

• If the white windows where to type the password does not appear, this is probably caused by the browser (e.g.:Internet Explorer) that it is not allowed to use the so called "java applets". Usually this happens on clients connected to a corporate server through a local area network. Please ask to your System Administrator how to resolve the problem. Often large organization disable the option to receive java applets for security reasons. In this case, please click on the button at the bottom of this page: we will find a way to help you.

• If after introducing the password nothing happens, probably you did not click on the button "send". In fact, using the "enter" key of your keyboard does not input the typed password. The "send" button must be used after typing the password.

• Should you receive an error message after the introduction of the password, probably you did not use the latest valid password or you misstyped it (wrong sequence of letters or including blanks between letters). Please check again.

If with the above suggestions you don't resolve the problem, please click on the button here below. By doing so you will prepare an email to ask for help: please describe the problem that you experience. You will get an answer as soon as possible.

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